Refund Policy
Last updated: 02 Feb 2026
Policy Notice: This Refund Policy outlines our procedures for cancellations and refunds. We strive to be fair and transparent in all our dealings. For questions about this policy, please contact us directly.
1) Scope
This policy applies to in-person sessions (Bio-Tuning and listening sessions) and digital soundtracks sold through the website.
2) 30-Day Money-Back Guarantee
Customers may request refunds within 30 days of purchase or session date if dissatisfied. Approved refunds are issued to the original payment method. Payment processing fees may be non-refundable.
3) In-Person Sessions: Cancellations and No-Shows
- Free cancellation or rescheduling up to 24 hours before the session
- Less than 24 hours notice: may be charged 100% of the session fee
- No-show: charged full fee
- Late arrival: session may be shortened without refund
4) Digital Soundtracks: Refunds and Access
Digital products qualify for the 30-day guarantee. The company may refuse a refund for repeated refund requests, suspected abuse, or policy evasion.
5) How to Request a Refund
Contact us via the contact form. Please include your name, purchase or session date, and order details.
6) Refund Timing
Refunds are typically processed within 5-10 business days depending on the payment provider.
7) Chargebacks and Disputes
Customers should contact the company first to resolve disputed charges before escalating to their payment processor.
8) Changes
This policy may be updated; the "Last updated" date reflects the current version.
