Refund Policy

Last updated: 02 Feb 2026

Policy Notice: This Refund Policy outlines our procedures for cancellations and refunds. We strive to be fair and transparent in all our dealings. For questions about this policy, please contact us directly.

1) Scope

This policy applies to in-person sessions (Bio-Tuning and listening sessions) and digital soundtracks sold through the website.

2) 30-Day Money-Back Guarantee

Customers may request refunds within 30 days of purchase or session date if dissatisfied. Approved refunds are issued to the original payment method. Payment processing fees may be non-refundable.

3) In-Person Sessions: Cancellations and No-Shows

Free cancellation or rescheduling up to 24 hours before the session
Less than 24 hours notice: may be charged 100% of the session fee
No-show: charged full fee
Late arrival: session may be shortened without refund

4) Digital Soundtracks: Refunds and Access

Digital products qualify for the 30-day guarantee. The company may refuse a refund for repeated refund requests, suspected abuse, or policy evasion.

5) How to Request a Refund

6) Refund Timing

Refunds are typically processed within 5-10 business days depending on the payment provider.

7) Chargebacks and Disputes

Customers should contact the company first to resolve disputed charges before escalating to their payment processor.

8) Changes

This policy may be updated; the "Last updated" date reflects the current version.